Insperity firestream8/7/2023 and advocating for a platform that would give their team members confidence in the internal content available to support clients while expanding tribal knowledge and collaboration.Īccording to Jasper, the executive team was fully bought in on expanding Bloomfire to the Services organization, and the service division was able to launch their own community, which they call NEXUS. The divisional leaders presented their case to Insperity’s executive team, demonstrating that they had outgrown their in-house knowledge management system as their office locations expanded across the U.S. Insperity’s service operations division adopted Bloomfire after witnessing the success of Sales Coach. Insperity recognized that by expanding Bloomfire across all departments, they could reduce the risk of duplicate work, keep departments aligned, and allow employees to leverage the knowledge and expertise of their peers, regardless of their role or location.ĭirector of Performance Improvement, Insperity Expanding Bloomfire to Break Down Silos and Increase Agility “We never knew what the right hand was doing, so there was content on the old platform that Sales could be recreating to post, not knowing that the service team had already created it or vice-versa.” “Previously, Sales, Service, and Marketing never really talked to each other,” says Jasper. one place to collaborate, ask questions of their peers, and find all the resources they needed to be successful.Īfter seeing high and continuously growing engagement levels with Sales Coach, Insperity realized that they could benefit from expanding Bloomfire, with a new community for the service department and another for the entire company to access knowledge. They rolled out their first Bloomfire community, which they named Sales Coach, with the goal of giving sales team members across the U.S. Insperity initially began using Bloomfire in 2015 as a knowledge management solution for their sales department. The Solution: Using Bloomfire to Collaborate and Share Knowledge Across Locations Their goal was to find a platform that would enable content updates and revisions while also supporting the collaboration and sharing of information across roles and regions. Insperity knew they needed a knowledge management solution that would allow them to be nimble, updating information in real time and ensuring there was no duplication of efforts across different departments. “We have to be able to take that information down the moment it’s out of date.” It can affect our service delivery and level of care” says Jasper. “If there’s outdated information that I’m using to talk to a client, that can potentially be problematic. Outdated information poses a significant risk to Insperity as an HR and benefits management organization. “You couldn’t tell what information was current and what was outdated.” “That original system was static,” says Lisa Jasper, Insperity’s Director of Performance Improvement. It could also take content contributors two to three days to add new content to the system, making it difficult to keep up with the speed of business. The system had limited search capabilities. And, with policies and procedures changing quickly, they ultimately needed a system that would allow team members to update and approve content quickly.īefore 2015, Insperity was using an in-house content management system that couldn’t keep up with their needs and significant client growth. Because the company handles sensitive data, they also needed a platform that would store their information securely. With employees spread out around the country, Insperity needed a way for dispersed team members to efficiently share information. The Challenge: Updating and Leveraging Knowledge at the Speed of Business They currently serve more than 100,000 businesses nationwide. Although Insperity began as a localized business in 1986, the company now has more than 60 offices across the United States. Insperity is a professional services organization that helps small- and mid-sized businesses streamline their HR operations, manage costs, and minimize risks. 3,900 org-wide users averaging 24 contribution views per month
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